Last updated: 29 December 2025

1. Introduction

This Privacy Policy (“Policy”) explains how Pryme Systems Ltd (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you:

Visit our website

Contact us or enquire about our services

Become a client or supplier

Use any digital services, software, platforms, or tools we provide

We are a company registered and operating in the United Kingdom and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are (Data Controller)

For the purposes of data protection law, Pryme Systems Ltd is the data controller of your personal data.

Registered address:
Spudworks, Station Road
Sway,
United Kingdom

Contact email: [email protected]

3. Information We Collect

3.1 Personal Information

We may collect the following personal data when you contact us, enquire about our services, or become a client:

Name

Company name

Job title

Email address

Telephone number

Postal address

Any information you voluntarily provide in correspondence

3.2 Billing and Financial Information

When you purchase our services, we may collect billing-related information such as:

Billing name and address

VAT number (where applicable)

Payment status and transaction references

We do not store credit or debit card details. Payments are processed securely via third-party payment providers such as Stripe, who act as independent data controllers. Their privacy policy applies to payment processing.

3.3 Client Data and Project Information

In the course of providing digital agency services, you may provide us with content and information such as:

Website content

Logos, images, videos, and branding assets

Marketing materials

Email addresses or user data where required for agreed services

This information is processed only in accordance with your instructions and our contractual obligations.

3.4 Technical, Log, and Diagnostic Information

When you use our website or digital services, we may automatically collect:

IP address

Browser type and version

Device and operating system information

Pages visited and actions taken

Error logs and performance data

This data helps us maintain security, diagnose issues, and improve our services.

3.5 Cookies and Analytics Information

We use cookies and similar technologies to:

Ensure website functionality

Analyse website usage

Improve user experience

Analytics tools such as Google Analytics may collect anonymised or pseudonymised data about website usage.

You can manage cookie preferences through our cookie banner or browser settings.
For more information, see our Cookie Policy (if separate).

3.6 Marketing and Advertising Cookies

Third-party providers (including Google) may use cookies to display relevant ads based on prior website visits.
Users may opt out of personalised advertising via Google Ads Settings or industry opt-out tools.

4. How We Use Your Information (Legal Bases)

We process personal data only where we have a lawful basis to do so, including:

Contractual necessity – to provide our services

Legitimate interests – to operate and improve our business

Legal obligation – to comply with UK law

Consent – where explicitly required (e.g. marketing emails and SMS messages)

Specifically, we use personal data to:

Respond to enquiries and provide proposals

Deliver and manage client services

Process invoices and payments

Provide customer support

Improve our website and services

Send service-related communications

Send marketing communications (where permitted, when opted in via our website form)

5. Email & SMS Marketing Communications

We may send marketing emails to business contacts where permitted by law or where you have consented, eg via email or SMS messaging when opted in via our website communication form.

You can opt out at any time by:

Clicking the unsubscribe link in emails, or

Contacting us at privacy@Pryme Systems.com

6. Sharing and Disclosure of Information

We do not sell or rent personal data.

We do not sell or rent emails or telephone numbers.

We may share personal data only with:

6.1 Service Providers

Trusted third parties who support our operations, including:

Hosting providers

Analytics providers

Payment processors

Email and CRM platforms

All service providers are contractually required to protect personal data and use it only for authorised purposes.

6.2 Legal and Regulatory Disclosure

We may disclose personal data where required to:

Comply with legal obligations

Respond to lawful requests from authorities

Protect our rights, users, or others from harm or fraud

6.3 Business Transfers

If our business is sold, merged, or restructured, personal data may be transferred as part of that transaction. Any successor will be bound by this Privacy Policy unless and until it is updated.

7. International Data Transfers

Some of our service providers may be located outside the UK.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

UK adequacy regulations

International Data Transfer Agreements (IDTAs)

Standard Contractual Clauses (SCCs)

8. Data Retention

We retain personal data only for as long as necessary to:

Fulfil contractual obligations

Meet legal and accounting requirements

Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights Under UK GDPR

You have the right to:

Access your personal data

Request correction of inaccurate data

Request erasure (“right to be forgotten”)

Restrict or object to processing

Request data portability

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

To exercise your rights, contact:
privacy@Pryme Systems.com

10. Security

We implement appropriate technical and organisational measures to protect personal data, including:

Secure hosting environments

Access controls

Encryption where appropriate

However, no system is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Public Areas

If our website includes blogs, comments, or community features, any information you post may be publicly visible. Please exercise caution when sharing personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and the “Last updated” date will be revised.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Pryme Systems Ltd
Attn: Data Protection Officer
Spudworks, Station Road
Sway,
United Kingdom

Email: privacy@Pryme Systems.